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  • Help

    We have just launched our new and improved website. please visit us at

     

    www.superiorlighting.co.uk or contact us on 01233 367307 for details.

  • Why Us

    Superior Lighting is a family run business which has developed a passion for lighting. You can buy from the comfort of your own home with confidence that you are purchasing from a company who puts customer's interests first. Superior Lighting prides itself on its service and extensive knowledge of lighting and is always ready to answer your questions and go the extra mile to ensure the customer's satisfaction.

  • Paypal

    We treat your online transactions very seriously. We only accept payment through the CardSave system. No credit card transaction details are held on this website during or after a transaction. We believe this is the safest way for our customers online security.

     

  • Lighting AssociationThe Lighting Association has been around since the 1930’s, at the fore front of the industry adapting and developing to meet our member’s needs. With 70 years experience and over 180 members, we are the largest Lighting Trade Association in Europe. Guided by an elected Council of Management, we also have a strong Technical Committee and are honoured that they consist of some of the key names in the industry, giving up their precious time to ensure we provide what the members need.

Home  /  Payments and Returns Policy

Payments and Returns Policy

 

Payment Options

Full payment for all orders will be taken when the order is placed. Payments can be made via CardSave using major credit/debit cards.

CardSave protects your financial information with industry-leading security and fraud prevention systems. When you use CardSave, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

Card payments can be made by telephone by calling (01227) 456837 Monday – Saturday between 9am – 5pm.

 

 

Shipping

All orders over £50.00 will be sent free of charge. Orders less than £50.00 will incur a delivery charge of £4.95.

Deliveries to Mainland UK only. For all other destinations please email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call: (01227) 456837

 

Returns Policy

Superior lighting offers a 7-day returns policy after you have received the goods, providing the goods have not been installed, assembled or modified and are still in as new condition in the original packaging with all accessories that were sent with them. You must notify us in writing by email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it . A telephone call is not sufficient. Proof of purchase is needed for all returns.

For unwanted goods the cost of carriage to deliver the goods to the customer will be deducted from the refund and the customer will incur the cost of returning the goods to us. The customer is responsible for the loss or damage when returning the goods, so should take out enough insurance to cover the value. Your refund will be paid within 30 days of our receiving the goods. Superior Lighting reserve the right to charge a 25% re-stocking fee if the request to return the goods is outside the 7-day period.

 

Shortages or Damages

Notification of any shortages or damages must be notified to us within 2 days after receiving the goods either by e-mail:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by fax: (01227) 456837. A telephone call is not sufficient. If the shortages or damages are reported after the 2 days replacement parts will be chargeable.

Superior Lighting will not be liable for any third party costs due to faulty, damages or shortages.

 

Faulty Goods

Notification of faulty goods must be sent to us by e-mail:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it . A telephone call is not sufficient. Superior Lighting will arrange for the collection of these goods and subsequent dispatch of replacement items, or a full refund once the returned goods have been inspected.

 

Disclaimer

All dimensions, technical data, text and pictures are for guidance only and Superior Lighting cannot be held responsible for their accuracy.

 

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